Contact Details
4576 Yonge Street, Suite 408, North York, ON, Canada
About Don Valley Academy
Accredited, ministry-inspected private high school.
I had two of my sons registered for math tutoring there.
One week, they indiscriminately changed the day and time for one of them and sent me an email to notify me – not ask me – tell me.
Since I received weekly automated emails from them as reminders, I didn’t pay much attention. I only noticed the time change – shifted by a half hour. I asked them to verify the time change, not having noticed the day change.
On the day of, I received a call from them asking where my kid was…I was surprised to say the least. Having explained to the administrator that I was unaware of the day change and he wasn’t coming at all, she seemed to agree at the time there was a miscommunication and accepted some fault for it. I’m also certain she told me at the time that it wouldn’t be considered a chargeable cancellation.
I recently questioned why we ran out of sessions one early and she told me I was charged for that missed session. I told her it wasn’t really my fault, more so theirs for not confirming the day change vs just the time change that I acknowledged by email. I reminded her that she did agree to that on the day of. Now, she tells me if I didn’t feel it was fair, then they would be happy to fire us as customers. So be it! We have quit as customers.
This is a crowded field, tutoring… it won’t be hard to find a good replacement, particularly one in a more easily accessible location!